Last Updated: October 29, 2026

At Edora Tech, accessible from edoratech.com, one of our main priorities is the privacy of our visitors. This document contains both our Privacy Policy and our standard Terms of Service, detailing the types of information we collect, how we use it, and the terms governing online invoice payments, in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

When you contact us directly through our enquiry forms, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website and services
Process payments and manage billing
Improve, personalize, and expand our website offerings
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you to provide updates, respond to inquiries, and for marketing purposes

Payment Processing & Terms of Service

By paying an online invoice via Edora Tech, you agree to the following terms regarding transaction processing:

Third-Party Payment Processor: We utilize Tier-1, PCI-DSS compliant third-party payment gateways for online transactions. Edora Tech does not directly store, process, or transmit full credit card numbers on our servers. All sensitive financial data is handled strictly by our authorized payment processor in accordance with banking-grade security standards.
Data Collection for Payments: To facilitate transactions, verify authorizations, and prevent fraud, necessary billing data—such as your name, billing address, email address, and IP address—is transmitted directly to our secure payment gateway partner.
Currency & Surcharges: All transactions are processed in Australian Dollars (AUD). Applicable credit card processing fees or surcharges may be applied to the final invoice amount and will be clearly itemized before you complete the payment.
Refund & Dispute Policy: Due to the bespoke nature of our software engineering services, refunds are generally not provided for completed work or milestone payments unless explicitly agreed upon in your master service agreement or statement of work. If you have concerns about an invoice, please contact us prior to initiating a chargeback or dispute.
Security: The entire payment flow is securely encrypted end-to-end using industry-standard SSL/TLS protocols. Our payment processing partners maintain the highest level of Payment Card Industry Data Security Standards (PCI-DSS Level 1) compliance.

Security & Anti-Spam (Cloudflare Turnstile)

We use Cloudflare Turnstile to protect our website forms from spam and abuse. Turnstile functions by verifying that you are a legitimate human visitor. This verification process may collect hardware and software information, such as device and application data, and send these data to Cloudflare for analysis. The information collected in connection with your use of the service will be used for improving Turnstile and for general security purposes. It is not used by Cloudflare for personalized advertising.

Log Files and Cookies

Edora Tech follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.

Contact Us

If you have additional questions, require more information about our Privacy Policy & Terms of Service, or have inquiries regarding an invoice, do not hesitate to contact us at enquiry@edoratech.com.